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FAQ — Frequently Asked Questions

📁 Files and file preparation

What file formats do you accept?
We print from PDF (preferred), as well as JPG, PNG, TIFF files.

PDF — vector graphics embedded, fonts converted to curves
TIFF — 300 DPI, CMYK

What resolution is required?
Minimum 300 DPI at 1:1 size. For posters and large formats, 150–200 DPI is acceptable, provided the design is vector-based or high quality.

Can I send files later?
Yes — after placing your order we will email you a link to upload your files, or you can send them to info@digitaltrinity.pl. Please remember that turnaround time is counted from the moment we receive correct files.

What if I don’t have a print-ready file?
Use our graphic design or DTP layout service. Write to us, describe what you need — we will quote and design it.

💰 Prices and payments

Why are your prices so low?
Digital printing lets us offer competitive prices from a single copy, without the large runs required in offset printing. VAT rates are 23% (most products) and 5% (books).

Are there discounts for large runs?
Yes! For runs above 500 copies prices are even lower. Contact us by email with your request for quotation.

What payment methods do you accept?
We accept online payments (Przelewy24, PayU, Stripe) and traditional bank transfer. More methods coming soon.

🚚 Shipping and delivery

How much does shipping cost?
Shipping depends on the selected method and parcel weight:

InPost parcel locker: from PLN 12.99
DPD courier: from PLN 15.99
Poczta Polska: from PLN 13.50

Free shipping on orders above PLN 300 (coming soon).

How long does production take?
Standard 4–7 business days (depending on the product) from:

Payment being credited
Print files being approved

Delivery takes an additional 1–2 business days, depending on the carrier.

Do you ship abroad?
Yes, we ship to EU countries. The cost of international delivery is quoted individually. Write to us.

🎨 Products and technology

What paper do you use?
We match paper to the product:

Business cards — 300–400 g/m² board (e.g. Munken, Cocoon)
Leaflets — coated 130–170 g/m² or uncoated offset paper
Books — offset paper 80–120 g/m², 240 g/m² card cover
Stickers — vinyl film or self-adhesive paper

What is hot-stamp finishing?
Hot foil stamping (gold, silver or coloured foil). It gives an elegant, luxurious effect. We especially recommend it for Premium business cards.

Can I order a sample?
Yes, we offer samples of most products. Write to us — we will provide the price and lead time.

💬 Contact

Didn’t find the answer to your question? Get in touch:

📧 E-mail: info@digitaltrinity.pl

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